Water running down the gutter on a dry day, a meter pit full of water or a sudden loss of pressure all lead to one question: is this the water provider's problem or yours? Around Pueblo the answer starts with knowing who your provider is. The City of Pueblo is served by Pueblo Water, the city's Board of Water Works. Pueblo West has its own metropolitan district. East of the city, the St. Charles Mesa Water District covers a large rural area, and Avondale runs a small district of its own. To the south, Colorado City and Rye each operate their own systems.
This guide is for homeowners, renters and landlords across Pueblo County. The Pueblo Water, St. Charles Mesa, Colorado City, Rye and Avondale numbers were read on their own websites on 9 November 2026. The Pueblo West Metropolitan District website could not be reached that day, so its row uses the latest copy of the district's own pages saved in May 2026. If anyone is in danger, call 911.
Water providers and emergency numbers by area
| Area | Water provider | Emergency or after-hours phone | Website |
|---|---|---|---|
| City of Pueblo | Pueblo Water (Board of Water Works) | 719-543-2217, 24 hours, 7 days. Office: 719-584-0250 | pueblowater.org |
| Pueblo West | Pueblo West Metropolitan District | Main line 719-547-2000; check the district website for its after-hours water line | pueblowestmetro.us |
| St. Charles Mesa, east of the city | St. Charles Mesa Water District | 719-542-4380, listed as its 24/7 water emergency line | scmwd.specialdistrict.org |
| Colorado City | Colorado City Metropolitan District | 719-676-3396; after hours, choose option 5 to reach the on-call person | ccmd.specialdistrict.org |
| Rye | Town of Rye | Town office 719-489-2011; no separate after-hours water line published | townofrye.colorado.gov |
| Avondale and Orchard Park | Avondale Water & Sanitation District | District office 719-947-3186; no separate after-hours line published | awsdco.specialdistrict.org |
| Rural homes with no water bill | Usually a private well, with no provider | The owner arranges repairs with a plumber or well contractor | None |
Some notes on the table:
Pueblo Water
says its 24-hour line is for reporting a leak, a main break or an emergency service problem. The same number reaches its Service Department, which handles mains, hydrants, service lines, taps and meters. The main office line, 719-584-0250, is for billing and starting or stopping service on weekdays.
Pueblo West
has its own provider, the Pueblo West Metropolitan District. Its main line is 719-547-2000; ask there or check its website for the after-hours water number.
St. Charles Mesa Water District
says it covers about 64 square miles of east-central Pueblo County next to the city's eastern edge and serves about 10,978 people, using both groundwater and surface water. Its office is open weekdays from 10 am to noon and 1 pm to 4:30 pm.
Colorado City
customers call the district's main number after hours. The district says choosing option 5 puts you in direct contact with the person on call that day.
Rye
runs its own water and sewer service. The town's emergency page says it relies on the Pueblo County Sheriff for emergencies, so dial 911 for danger to people or property. The town clerk takes calls Monday to Thursday, 7:30 am to 5:30 pm.
Avondale
says it provides water to 419 taps in Avondale and 110 taps in Orchard Park, about 16 miles east of Pueblo.
Not on this list?
If you live somewhere else in the county, look at the name on your water bill. Other providers serve parts of the county, and we have left out any number we could not confirm on an official site.
Who owns the pipe from the street
In Pueblo, the property owner owns more of the water line than many people expect. Pueblo Water says each property's service line belongs to the owner all the way from the main to the building, except for the meter set, which Pueblo Water owns (Pueblo Water customer service).
Two programs soften that:
Pueblo Water's Service Line Repair Program
, adopted by its board in May 2015, repairs or replaces the part of the service line between the main and the meter set at no cost to the owner, when the line meets the program's terms. Pueblo Water says it covers nearly all single-family homes and duplexes, though a small number of properties with unusual layouts are left out. From the meter set to the house, the line is still the owner's job.
Pueblo West's Service Repair Line Fee
is $1.50 a month and took effect in January 2025. The district now handles residential service line repairs from the main to the meter, and the owner stays responsible from the meter to the house. The district says repairs on that stretch can otherwise cost owners $5,000 to $8,000.
In practice: a leak between the main and the meter is a call to the provider. A leak between the meter and the house, under a slab or inside a wall is a call to a plumber.
Help Pueblo Water offers before you call a plumber
Pueblo Water lists several free services that are worth knowing about:
Leak checks.
If you suspect a leak in your service line or your inside plumbing, its Service Department can arrange a leak investigation. Call 719-543-2217.
Line locates.
It will mark the water line to your property at no charge before you dig.
Meter problems.
Report a broken or missing meter lid to 719-584-0210. Pueblo Water says the meter stays safe from freezing as long as the air space around it is kept, and it warns that you may pay for damage if you tamper with the meter.
Sewer bill after a leak.
The city sewer charge is based on water use from December to February. If a leak inflated your use in those months, you can ask Pueblo Water for a wastewater adjustment at 719-584-0250.
Getting ready for winter
Pueblo winters bring hard freezes, and a frozen pipe that splits can flood a basement fast. Pueblo Water's seasonal tips include insulating exposed pipes, sealing gaps in basements and crawl spaces, letting a faucet trickle on the coldest nights, draining outdoor faucets and disconnecting hoses, and draining sprinkler systems and swamp cooler lines. It also suggests finding your main shutoff valve and showing everyone in the house how to close it before a pipe ever breaks.
Before you call
To help the crew find the problem quickly, have this ready:
- The address and the nearest cross street.
- Where the water is: street, gutter, meter pit, yard or inside the house.
- Whether you still have pressure, and whether it dropped suddenly.
- Whether your main valve is closed, or you could not find it.
- The name on the water account.
For a leak inside the house, our emergency plumber page covers the first steps. If the leak is on your side of the meter, call us or request a call back and a licensed local plumber will call you back.
Sources
Checked on 9 November 2026. Where a supplier's website could not be fully reached that day, we list only what we could confirm and link to its website.
- Pueblo Water, customer service, emergencies and Service Line Repair Program: pueblowater.org/customer-service
- Pueblo Water, FAQ (leak investigations and line locates): pueblowater.org/faq
- Pueblo Water, contact directory: pueblowater.org/contact
- Pueblo Water, seasonal tips: pueblowater.org/seasonal-tips
- Pueblo Water, sewer and stormwater: pueblowater.org/sewer-and-stormwater
- Pueblo West Metropolitan District, locations and directory (copy saved 1 May 2026): www.pueblowestmetro.us/549/Locations-and-Directory
- Pueblo West Metropolitan District, water billing FAQ (copy saved 1 May 2026): www.pueblowestmetro.us/1609/Frequently-Asked-Questions
- St. Charles Mesa Water District, contact and about: scmwd.specialdistrict.org/contact-us and scmwd.specialdistrict.org/about-us
- Colorado City Metropolitan District, FAQs: ccmd.specialdistrict.org/faqs
- Town of Rye, home page and emergency services: townofrye.colorado.gov and townofrye.colorado.gov/emergency-services
- Avondale Water & Sanitation District, contact and history: awsdco.specialdistrict.org/contact-us and awsdco.specialdistrict.org/history
Common questions
What is the Pueblo Water emergency number?
Pueblo Water lists 719-543-2217 for emergencies, 24 hours a day, 7 days a week. Use it to report a leak, a main break or another service problem. Billing questions go to 719-584-0250.
Who do I call for a water leak in Pueblo West?
Call the Pueblo West Metropolitan District on its main line, 719-547-2000, or check its website for the after-hours water number.
Who pays to fix my water service line in Pueblo?
Pueblo Water says the owner owns the line from the main to the building, except the meter set. Its Service Line Repair Program covers repairs between the main and the meter set for nearly all homes and duplexes. From the meter to the house, the owner pays.
Does Pueblo Water serve Pueblo West?
No. Pueblo West has its own provider, the Pueblo West Metropolitan District, main line 719-547-2000.